Terms And Conditions

Reservation Policy

  • Our occupancy policy is strict. No more than two adult guests may stay in a unit at one time. Two adults and up to two children may share a Studio and One-Bedroom unit, provided that both children are under the age of 16. Two adults may share a Mini Studio. A roll-away bed is available upon request. You must note whether you’ll need a roll-away bed at the time of booking. ​​​
  • ​Check-in anytime after 3 PM. If you’re arriving after 4 PM, please make note of it during the booking process or contact our office. You will be provided access to a lockbox containing your room key. The lockbox’s entry code will be emailed to you the day before arrival.
  • Check-out time is 11 AM. For our direct reservations, late check out is complementary based on availability. Please contact us if you’d like to arrange for a late check-out the day before your departure. ​
  • ​Our rooms do not have televisions.
  • ​​You must be an adult, at least 18 years of age or older, to book a room.​

Cleaning Policy

  • Housekeeping services are provided twice weekly. Our goal is to ensure cleanliness, comfort, and the safety of all guests while respecting their privacy and minimizing interruptions.
  • Provided for you: An initial supply of paper products for the kitchen and bathroom, shampoo, conditioner, bodywash, a set of 4 bath towels, and 2 beach towels. These items can be restocked at any time upon request.

Cancellation Policy

  • Peak Season (Dec 15 – Apr 15): Cancel 30 days prior to arrival for a full refund. Cancellations within 30 days are non-refundable. All Other Dates: Cancel 7 days prior to arrival for a full refund. Cancellations within 7 days are non-refundable.
  • If you are a no-show and fail to cancel your reservation, you will be charged for the cost your entire stay. If you cancel your reservation on the day of check-in, you will also be charged for the cost of your entire stay.
  • To receive a refund of your room deposit, you must cancel your reservation at least 30 days prior to your check-in date.
  • For large group bookings of 5 of more rooms, you must cancel your reservation 90 days prior to your check-in date.
  • Stays longer than 30 nights requires a 25% room deposit. To receive a refund of your room deposit, you must cancel your reservation at least 60 days prior to your check-in date.
  • All cancellation refunds will be subject to a $20.83 credit card processing fee per room cancelled.​

Email info@napilivillagehotel.com to request a cancellation.